I am an independent International Public Sector Development Specialist and Change Management Consultant, with more than 20 years multi-sector management and consulting experience in the Public Sector, the Official Development Assistance (ODA) Sector, and the Private Sector, offering services to Central and Local Government, Public Institutions, multi- and bilateral ODA organisations, and the private sector within the following areas of expertise:

• Public Sector Reform, Economic and Social Policy Development, Planning and Implementation: Policy and Strategy Formulation, Poverty Reduction and Social Inclusion: Social Infrastructure, Social Protection, Economic Infrastructure, Finance and Public Participation. Cross-cutting issues: Human Rights, Gender Mainstreaming, Minority Rights and Refugees, Democracy and the Rule of Law.

• EU Accession, International Relations, Donor Coordination, Financial Project Engineering and Aid Management: European Union/European Agency for Reconstruction/EuropeAid, Consultative Group (CG) Meeting, The World Bank, the Asian Development Bank, the UN System and UNDP, the British DFID, DANIDA, NORAD, SIDA and other bilateral donors and international NGOs.

• Public Administration Reform and Institutional Capacity Building and Development: Policy and Strategy Formulation, Organisational Development, Budgeting and Financial Management, Public Procurement, Public/Private Partnership (PPP), Resource Management, Public Sector Performance Improvement, Anti-corruption, Information and Communication Technology (ICT), PR, Communications and Public Consultation Strategy Development. Financial Audit and Internal Audit. Human Resource Development and Management: Training Needs Assessment; Leadership and Management Competency Development, Staffing Review, Job Evaluation and Job Description, Recruitment and Selection, Performance and Reward Systems.

• Change Management and Project Management: Change Policy and Strategy. Terms of Reference, Feasibility Study, Appraisal and Business Case Formulation, Project Planning, Management and Delivery, Preparation and Management of Supply and Service Tendering and Contracts. Capacity Building and Training, Communications, Review and Evaluation, Operational/Process Audit, and Impact Assessment.

• Civil Society, Human and Bio Diversity and Pluralism, Culture and Arts, Non-governmental Organisations (NGO), Small and Medium Enterprise (SME) Business Development and Management.

Cultural sensitivity and understanding gained from over 15 years working and living experience in: Europe: United Kingdom, Scandinavia. South Eastern Europe: Federal Republic of Yugoslavia (FRY), Former Yugoslav Republic of Macedonia (FYROM). CIS: Russia. Africa: Kenya, Tanzania, South Africa. South Asia: The Kingdom of Bhutan, India. South-East Asia: Philippines (Thailand, Cambodia, Hong Kong).

References available on request.

• Change Management in the Public Sector. A Case Study of the Child Support Agency (CSA),
  UK, MBA Dissertation, Henley Management College, June 1998
• Child Support Agency (CSA) Financial Management Review.
  The Child Support Agency, London, February 1995 (David Marshalsay and Ulla Baagoe)
• Planning and Coordination of the CSA Pay Grading and Pay Bargain Delegation Project
  CSA, London, July 1995
• CSA Corporate Planning Systems Review, CSA, London, August 1995
• Review of the MFA/Danida Contract Management System for Commercial Contracts, MFA/Danida, November 1999
• Improving the Way Policy Change is Formulated and Implemented. A Handbook on Policy Formulation and Implementation. December 2002

LANGUAGES

OTHER SKILLS

LIST OF PROJECTS 1982-2003 – ULLA BAAGOE

United Kingdom: Callund Consulting Limited, United Kingdom
Sector: Private Sector Development/International Social Security and Pension Reform
Long-term Consultant: Formulation of Strategy and Business Planning and Marketing Planning. Establish Project Management Information and Monitoring systems and standards, and set up a company-wide management system for coordination of new business opportunities and preparation of internationally competitive bids for international social security and pension reform projects, financed by donor agencies and government departments/agencies. Successfully prepared entry into the BCCB Consultant of the Year 2001 contest, with CCL receiving the award as best Small Consulting Firm of the Year 2001. CCL 8/2000-9/2001.

Federal Republic of Yugoslavia: Client: European Agency for Reconstruction (EAR), Belgrade
Sector: Media and Public Broadcasting Service
Short-term Consultant: In cooperation with OSCE, Belgrade, drafting of TOR for the Audit and Reconstruction of Radio Television Serbia (RTS).Sub-contract to P-E International Consulting Ltd., UK. 10/2001.

Former Yugoslav Republic of Macedonia (FYROM): Client: European Agency for Reconstruction (EAR), Skopje.
Sector Social Protection Social Development and Employment/: Public Administration Reform
Short-term Consultant: Structural Review of the Ministry of Labour and Social Policy (MoLSP).
Sub-Contract to European Profiles Consultants Group SA, Athens, Greece. 4/2002-5/2002

Former Yugoslav Republic of Macedonia (FYROM): Client: European Agency for Reconstruction (EAR), Skopje
Sector: Social Protection Social Development and Employment/: Public Administration Reform
Long-term Consultant: International Team Leader and Lead Consultant Public Sector Management for the Project: Institutional Capacity Building and Social Care and Welfare Policy Development for the Ministry of Labour and Social Policy, Skopje, Macedonia.
The overall objective of the project is to assist the Ministry of Labour and Social Policy (MoLSP) to fulfil its responsibilities and develop its social care and welfare policy. The specific project objectives are:
1. Assist the MoLSP undertake organisational reform and capacity building; 2. Assist MoLSP to develop social welfare policies that reflect more clearly the needs of the client population and EU best practice; 3. Consider the effectiveness of the current funding system and make recommendations for possible alternative future funding models; 4. Assist the MoLSP to undertake a comprehensive review of the current social care and welfare legislation; 5. Raise awareness of modern working practices, standards and techniques within the Social Work Centres and the Social Welfare Institutions; 6. Pilot a series of new work practices, techniques and standards in service delivery. Detailed Project and Assignment Description is available upon request. Sub-contract to: European Profiles Consultants Group SA, Athens, Greece. 6/2002-02/200.

1990-2000

Tanzania & South Africa: Repatriation Programme for the South African Political Exiles
Sector: Human Development/Human Rights/Refugees
Project Manager and Country Representative: In close cooperation with the South African ANC and PAC leadership, the Tanzanian Ministries of Home Affairs and of Foreign Affairs, planning and implementation of the UNHCR/IOM Repatriation Programme from Tanzania to South Africa for around 3000 political exiles, including all logistics from designated points of departure in Tanzania to arrival in South Africa; contract management with the charter flight (Air Tanzania) and land transportation providers. Establishment and management of temporary office. IOM, Geneva, 12/1991-5/1992.

Tanzania: Business Development for Monason Ltd., Travel and Bureau de Change (BdC)
Sector: Private Sector Development/SME/Tourism, Finance
Director: Formulation of Strategy, Business and Marketing Planning. Improvement of operational procedures, financial and staff management systems for 1) IATA approval of the travel agency business and 2) Compliance with Bank of Tanzania Rules and Regulations for Foreign Exchange Bureau Operators and standards as regulated by the travel agency and tour operators’ associations. Dar es Salaam 02/1992-03/93

Tanzania: Research and Development of Information Services, Tanzania Information Services Ltd.
Sector: SME/Tourism/Information Services
Managing Director: Together with two Tanzanian partners, set up Tanzania Information Services Ltd. and conducted country-wide research and information collection for the production of Information and Directory Service in close cooperation with Tanzania Tourist Corporation, the Ministry of Tourism and the travel and tourism industry and interest organisations. Dar es Salaam, 02/1992-03/1993

Tanzania: Arts and Culture Promotion, RULU Arts Promoters Ltd.
Sector: SME/Arts and Culture
Director: Together with to Tanzanian partners, provided art and culture promotional projects, including research and preservation project on East African indigenous music and music instruments, promotion of artists (painters, wood carvers and musicians and fund-raising. In cooperation with Danish Jazz Band “Sax Appeal”, organised and promoted a very successful one-month tour of the Tanzanian Jazz Band, Hamsa Kalala and His Bantu Band to Denmark with several gigs in Copenhagen, Funen and Jutland. Dar es Salaam, 02/1992-03/1993, Denmark 05/1993.

United Kingdom: Child Support Agency (CSA) Financial Management Review
Sector: Public Sector Management/Social Security
Public Sector Specialist/Management Consultant: As part of a team of two consultants, conducted a complete review of the CSA financial management system, including strategic and business planning, impact assessment of policy changes, The Financial Management Procedure Manual including the budget process (Public Expenditure Survey), resource management, performance management, the accounting system and the banking operations of client accounts, internal audit, the National Audit Commission requirements, Investment Project Appraisal, IT Systems and development, Personnel Strategy and management, the Communications Strategy and business volume modelling and forecasting. CSA has 6000 employees, and then Headquartered in London now in Birmingham with 6 Regional CSA Centres and some 500 field offices. CSA is a (Next Steps) Executive Agency under the Department of Social Security (DSS), now Department for Work and Pension (DWP). Child Support Agency, Department of Social Security, 10/1994-2/1995.

United Kingdom: CSA Pay and Grading and Pay Bargain Delegation Project
Sector: Public Sector Management/Social Security
Public Sector Specialist/Management Consultant: Prepared review and implementation plan of the Pay and Grading Project. Best Practice Survey included the Benefits Agency (DSS), Leeds, The Contributions Agency (DSS), Newcastle, The Scottish Prison Service, Edinburgh, HMSO, Norwich. Child Support Agency, Department of Social Security, 2/1995-5/95.

United Kingdom: CSA Corporate Planning Systems Review
Sector: Public Sector Management/Social Security
Public Sector Specialist/Management Consultant: Together with in-house staff, conducted review on the CSA Planning Systems based on in-house desk-study and key stakeholder interviews, and Best Practice Survey covering The Department of Social Security, HM Treasury, The Benefits Agency, the Contributions Agency, ITSA, Inland Revenue, Braintree District Council, Essex. Child Support Agency, Department of Social Security, 5/1995-8/1995.

The Philippines: Negros Water Supply and Sanitation Project
Sector: Social Infrastructure/Water Supply and Sanitation
Project Manager: Coordination and implementation of a 3-year/USD 12 million demand-driven TA and Investment project in cooperation with the Philippine Local Water Utility Authority (LWUA), Local Governments Units, Water Districts and local communities covering water supply and sanitation programmes in 5 district towns in Negros., including financial planning and Environmental Compliance Certificate (ECC) MFA/Danida 1995-1997.

The Philippines: Pasig River Rehabilitation Programme
Sector: Environment/Social and Economic Development/Civil Society
Project Manager: Coordination and implementation of this 5-year multi-component TA project and Equipment support to the Pasig River, Lake Laguna, Manila Bay ecosystem and economic development zone in cooperation with the Department of Environment and Natural Resources (DENR), Metro-Manila City and Municipal Governments, Metro-Manila Development Authority, Lake Laguna Development Authority and local communities. Components included: City and Municipal Waste Management, Monitoring of industrial polluters, water quality measurement laboratory facilities, support to community-based waste management people’s organisations and NGOs, the First Lady’s (Amelita Ramos) Pasig River Fund, squatter relocation, and community development. MFA/Danida 1995-1997.

The Philippines: Environmental and Socio-Economic Development Study for Lake Laguna
Sector: Environment/Social and Economic Development
Project Manager: In cooperation with Lake Laguna Development Authority (LLDA) and the World Bank, project identification, formulation and financing of the Study under the Danish World Bank Trust Fund in preparation of a USD 60 million World Bank investment loan for the national water sector in the Philippines. MFA/Danida 1996-1997.

The Philippines: National Watershed Management Study
Sector: Environment/Social Infrastructure
Project Manager: Project identification and formulation, financial engineering, appraisal, Government Agreement, TA Service contract management, project coordination and implementation. This 1 year/USD 2 million TA Danida Grant project was part of the preparation of a USD 60 million World Bank investment loan for the national water sector in the Philippines. MFA/Danida 1996-1997.

The Philippines: The Danish/Philippine Mixed Credit Agreement Programme
Sector: Finance/Multi-sector
Programme Coordinator: In cooperation with the National Economic Development Agency (NEDA) and the Philippine Bank for Development, preparation and administration of a mixed credit line for Public/Private Partnership Social Infrastructure TA and Investment Projects. Projects under appraisal included: Water Supply and Sanitation, Build-Operate-Transfer (BOT) Waste Management (Incinerator for Metro Manila Development Authority), BOT Power Generation (Wind Turbines).

Philippines: Human Rights and Democracy Small Projects Programme:
a) The Philippine Centre for Human Rights, and
b) Two projects for Indigenous Peoples (IP)
Sector: Human Development/Human Rights/Minority Rights/Democracy
Programme Manager: (a) Programme management of a 3-year institutional development project, and participation in national and regional workshops, seminars and conferences on social and legal human rights issues in the Philippines and ASEAN. (b) In close cooperation with the DENR and UNDP, management of the Small Projects Programme, preparation of guidelines for support, identification and approval of projects, and monitoring of implementation. Projects included financial and technical support to the drafting of the Bill for Indigenous Peoples (IP) in the Philippines, and equipment including Geographical Information System (GIS) hard and software equipment and training for preparation of Ancestral Domain Claims for IPs. MFA/Danida 1995-1997.

The Philippines: Donor Coordination, National Economic and Social Development Planning
Sector: Donor Coordination/Aid Management/Finance
Donor Programme Coordinator: Contributed to and participated in national and sectoral policy, planning and coordination conferences and seminars (Consultative Group (CG) Meeting co-chaired by the Philippine National Development Authority (NEDA) and the World Bank, The Informal Donor’s Group, co-chaired by the WB and UNDP, PhilGov’s Poverty Reduction Strategy Task Force. UNDP Programme on Post Conflict Assistance and Conflict Prevention to ARMM, Muslim Mindanao. Projects, seminars, workshops and Danish UN JPO Programme to UNDP/ILO/UNFPA/FAO. DENR conferences on environmental policies and strategies, European Commission Development Programme activities, including field trips to EU-funded projects in the Cordilleras, and hearing on the EU Human Rights Report for the Philippines. Support to the CCGIAR institutions: Institute for Aquatic Living Resources Management (ICLARM), Manila and the International Rice Research Institute (IRRI), Los Banos. among others. MFA/Danida 1995-1997.

The Philippines: The Danish NGO Programme in the Philippines
Sector: Social Development/Human Rights, Governance. NGO Development/Civil Society
NGO Programme Coordinator: Danish and Philippine Red Cross, DanChurchAid, The Danish and Philippine Disabled Peoples’ Associations, the Danish and Philippine Labour Unions, The Danish and Philippine Cooperative Movement and the Education for Life Foundation, Stairways Foundation: Coordination and support to the Danish/Philippine NGO Programme covering emergency assistance, social welfare services and advocacy programmes for vulnerable groups, including squatter communities, street children, child labour, indigenous peoples, fishermen (including Lake Laguna communities), the disabled, HIV/AIDS victims and natural disaster victims/disaster prevention. MFA/Danida, 1995-1997.

Bhutan: The Urban Sector Programme Water Supply, Sanitation and Waste Management)
Sector: Urban Development/Social Infrastructure
Sector Programme Manager: Appraisal, planning, management and implementation of the 5-year/USD 10 million Bilateral Danish/Bhutanese Urban Sector TA, Investment and Capacity Building Programme to the cities of Thimphu. Phuntsholing and 2-3 district towns, including TA contract management and sector- wide coordination with the Bhutanese competent authorities, local and international technical/vocational training institutions, The Asian Development Bank, UNDP and the World Bank and other bilateral donors, and the Asian Institute of Technology (AIT) in Bangkok. MFA/Danida, 1997- 1999.

Bhutan: Health Sector Programme New building for the Ministry of Health in Thimphu, Regional Hospital in Paro, 12 District BHUs, Policy and Planning support, Capacity Building both at central Ministry of Health and regional and district levels
Sector: Social Infrastructure/Population, Health/Public Health
Sector Programme Manager: Coordination and project monitoring of the 5-year/USD 15 million TA and Investment Sector Programme, MFA/Danida, 1997-1999.

Bhutan: The Media Project The Weekly Newspaper Kuensel and Bhutan Broadcasting Corporation (BBC), Sector: Media and Public Information
Project Manager: Coordination and management of the 3-year/USD 2.0 Million TA and Investment Media Project providing capital investment, institutional development, strategic and business planning advisory services, customer (listener/reader) surveys. Introduction of Television in Bhutan in 1999 in celebration of H.M. King Jigme Sangye Wangchuk’s 25 Years of Reign MFA/Danida 1997-1999.

Bhutan: The Good Governance and Public Administration Reform Programme The Royal Audit Authority (RAA) of Bhutan, The Tax and Revenue Authority (TRA) of Bhutan, The Royal Management Institute (RMI) of Bhutan and The Computer Support Centre (CSC). Sector: Public Administration Reform/Finance/Education
Sector Programme Manager: Coordination and management of the 3-year/USD 0.7 million Bilateral Danish/Bhutanese TA and Investment Programme providing institutional development, strategic planning and business development, infrastructure (incl. new HQ building for RAA) and IT investment and capacity building services, TA Service Contract management, and overall sector coordination with the competent Bhutanese authorities, UNDP and other bilateral donors, and the Asian Institute of Management (AIM) in Manila. MFA/Danida 1997-1999.

Bhutan: Financial Management and Procurement Review, Ministry of Finance
Sector: Public Sector Management
Sector Programme Manager: Identification and formulation of project for review of the Financial Management Manual of the Government of Bhutan to introduce modern public sector management procedures, standards and practices. MFA/Danida 1999.

Bhutan: Social Statistics and Poverty Indicator System Development Project, Ministry of Finance
Public Sector Management
Sector Programme Manager: Formulation of feasibility study for assessments of institutional and technical requirements for establishment of statistical management system in Bhutan for data collection, processing, analysis and dissemination including: Household income and expenditure survey/Labour force survey/Consumer Price Index/National accounts/Environment and social statistics/Poverty analysis/Sampling methodology/Enterprise surveys and other statistics, and assessment and revision of the statistics law for the National Statistics Office, Ministry of Planning. MFA/Danida, 1999.

Bhutan: Donor Coordination, National Economic Development Planning
Sector: Donor Coordination/Aid Management/Finance
Donor Programme Coordinator: Preparation and participation in 1) Annual Danish-Bhutanese Bilateral Negotiations, The Danish Minister for Development Cooperation (Mr. Poul Nielson, now EU Commissioner for International Development) and the Danish State Auditor’s Visit to Bhutan, Annual Donor’s Round Table Meeting and project and programme coordination with UNDP, WHO, FAO, UNICEF, World Food Programme, bilateral donors (Swiss/Austrian/Canadian/Dutch NVO/British VSO) and Ministry of Finance MFA/Danida 1997-1999.

Denmark: Review of Danida’s Contract Management System
Sector: Public Sector Management
Short-term Consultant: Review of Ministry of Foreign Affairs/Danida’s Management System for Commercial Technical Assistance Contracts. MFA/Danida, Copenhagen 1999.

1982-1990

Tanzania: The Town Engineer Support Programme to Five District Towns:
Sector: Social Infrastructure/Urban Development
Programme Manager: In cooperation with the Tanzanian Ministry of Home Affairs and the Commission for Local Government, preparation and management of TA and Equipment programme, and recruitment and selection, contract management, and performance evaluation of Town Engineers Programme in the district towns of Morogoro, Dodoma, Tabora, Iringa and Kigoma. Danida, 1982-1985.

Tanzania: TA Support and Curriculum Development for Ardhi Institute, Dar es Salaam
Sector: Education/Built Environment and Town Planning
TA Programme Manager: Preparation and coordination of Partnership Agreement between the Royal Danish Academy of Architecture and the Ardhi Institute (financed by Danida), providing Danish academic staff for Ardhi Institute (National College of Architecture, Physical Engineering and Town Planning, and degree courses (M.Sc. and PhD) in Denmark and the UK for Ardhi Institute faculty staff and students. Danida, 1982-1985 & 1987-1991.

Tanzania: TA Support Programme to Sokoine University of Agriculture and Veterinary Science (SUAVS), Morogoro
Sector: Education/Agriculture
TA Programme Manager: Preparation and coordination of Partnership Agreement between the Royal Danish University of Veterinary Science and Agriculture and SUAVS (financed by Danida), providing Danish academic staff for SUAVS and degree courses (M.Sc. and PhD) in Denmark and the UK for SUAVS faculty staff and students. Danida, 1982-1985 & 1987-1991.

Tanzania:
1. School Maintenance Project. Sector: Social Infrastructure/Education
2. National Vocational Training Programme. Sector: Social Infrastructure/Education
3. Primary Health Care Programme. Sector: Social Infrastructure/Health
4. Essential Drugs Programme. Sector: Social Infrastructure/Health
5. 3 Regions Rural Water Supply and Sanitation Project. Sector: Social Infrastructure
6. Support to the National Cement Industry (Wazo Hill, Tanga and Mbeya Cement Factories. Sector: Economic Infrastructure/Industry
7. Support to Tanzania Railways and Lake Transport Project. Sector: Economic Infrastructure/Transport
8. National and Regional Road Project. Sector: Economic Infrastructure/Transport
9. National Forest Seed Project. Sector: Environment/Agriculture
India:
1. Community Water Supply and Sanitation Project, Orissa. Sector: Social Infrastructure
2. Community Water Supply and Sanitation Project, Karnataka, Sector: Social Infrastructure
3. Tools Room/Vocational Training, New Delhi. Sector: Social Infrastructure/Education
Nicaragua:
1. National Forest Seed Project. Sector: Environment/Agriculture
2. National Water Quality Institute Project: Sector: Social Infrastructure/Public/Health
TA Programme Manager: Under the Danish-Tanzanian/India/Nicaragua Bilateral TA Cooperation Agreements, in consultation and cooperation with the competent national authorities and local and international project partners, preparation and coordination of recruitment and deployment of international advisers at policy, planning, and technical levels. TA Contract management. Professional and welfare performance evaluation of advisers. Danida, 1982-1985 & 1987-1991.

Tanzania: The Nordic Cooperative Project (Denmark, Finland, Iceland, Norway, Sweden)
Sector: Rural Development
TA Liaison Officer: Under the Danish-Tanzanian TA Cooperation Agreement, liaison with the Nordic Cooperative Project Management and competent Tanzanian authorities and project partners, of programme implementation and international advisers and their families in Dar es Salaam and all the Regional Centres. Danida, 1982-1985 & 1987-1991.

Kenya: The Reintegration of Qualified African Nationals Programme
Sector: Human Development/Refugees/Economic and Social Development
Chief Operations Officer (COO) and Deputy Head of Mission: Implementation of EEC and US State Department financed programme for the return of qualified Kenyan and Ugandan Nationals, providing recruitment, selection and placement support with public and private sector employers, and financial and logistical repatriation support. Over a 2-year project period, close to 100 highly qualified professionals and their families were repatriated and reintegrated into Kenyan and Ugandan private business and public sector and society.

Kenya: The UN International Women’s Conference in Nairobi 1985
Sector: Human Development/Refugees/Children/Gender Mainstreaming
Deputy Head of Mission, IOM: Participated as Delegate in the International Women’s Conference in Nairobi 1985, representing IOM and covering the special issues affecting Refugee Women (and children) and Trafficking in Women. IOM, Geneva, 1985-1987.

Denmark: IT/Business Process Reengineering Project
Sector: Public Sector Management/IT Development
Project Coordinator: Planning, design and implementation of comprehensive TA and Contract Management IT/Business Process Reengineering (BPR) Project covering the global MFA/Danida Technical Assistance Division, which provides services covering selection, recruitment and contract management of management and technical staff for international development projects. The project included procurement of hardware and software, software development and training of all staff. MFA/Danida, Copenhagen, 1987-1991.